BHO Broker About2

About BHO

Established in 1991, Behavioral Healthcare Options, Inc. (BHO) is a subsidiary of UnitedHealthcare. BHO is a leader in arranging specialized mental health, addiction treatment, employee assistance and work-life services. We promote individualized problem-focused care in the least restrictive setting for our members to ensure proper treatment and minimal disruption to work and family activities.

Our clients include self-insured employers, insurance carriers, third-party administrators and union trusts. With a willingness to customize products and services, we enable our clients to provide the best benefits for their members and/or employees. The Life Connection (TLC), our Employee Assistance Program (EAP), offers tools and resources to help employers and employees resolve issues at work and balance home and work-life. Our innovative services, comprehensive training programs, and on-going management support help our clients meet the ever-changing issues encountered in daily life.

URAC

We are fully accredited by URAC.

URAC, an independent, nonprofit organization, is well-known as a leader in promoting health care quality through its accreditation and certification programs. URAC offers a wide range of quality benchmarking programs and services that keep pace with the rapid changes in the health care system, and provide a symbol of excellence for organizations to validate their commitment to quality and accountability. Through its broad-based governance structure and an inclusive standards development process, URAC ensures that all stakeholders are represented in establishing meaningful quality measures for the entire health care industry.

Mission Statement

"The mission of Behavioral Healthcare Options, Inc. is to manage the financing and delivery of behavioral health services in the private and public sectors on a national basis. We are distinguished by innovation and committed to quality service, and the creation of value for our patients and customers."

We promote individualized care in the least restrictive setting possible, while addressing the clinical and financial needs of employees and employers alike. It is our belief that managed health care allows the delivery of the highest possible quality of care in a coordinated, cost-effective manner. BHO ensures that providers and insurers work together to provide care that is necessary, appropriate and fairly priced.

We carry out our mission by:

  • Delivering quality behavioral health care services to our clients and our members, promoting evidence-based, best practices 
  • Maintaining our accreditation with URAC
  • Continuously reviewing and improving our internal business work flows, processes and clinical results through Quality Improvement Initiatives 
  • Building a national network of qualified providers through a rigorous credentialing and recredentialing process every three years
  • Customizing our health and wellness products and services for employers, brokers, insurance carriers, third-party administrators and union trusts